This position as a Complaints Officer requires a dedicated professional, skilled in managing and resolving stage 1 and 2 complaints within the property department of a not-for-profit organisation.
Client Details
Our client is a large-scale not-for-profit housing organisation. They have a strong reputation for delivering high-quality housing and support services across the UK.
Description
- Manage and resolve customer complaints in a professional and timely manner
- Ensure all customer interactions are documented and stored appropriately
- Work collaboratively with the property team to address underlying issues leading to complaints
- Develop and implement strategies to reduce the number of complaints
- Provide regular reports on complaint trends and resolution outcomes
- Contribute to the continuous improvement of customer service standards
- Comply with all relevant regulations and laws relating to customer complaints handling
- Participate in training and development activities as required
Profile
A successful Complaints Officer should have:
- A strong understanding of customer service principles and practices
- Experience in managing and resolving customer complaints
- Strong communication and interpersonal skills
- The ability to work effectively within a team
- A solution-focused approach and the ability to problem-solve effectively
- Knowledge of regulations and laws relating to customer complaints handling
Job Offer
- An estimated hourly rate of between £18.00 and £23.00
- An exciting temporary role within a reputable not-for-profit organisation
- The chance to make a real difference in the lives of the community in Merseyside
- A supportive and collaborative team environment
If you believe you have the skills and experience for this Complaints Officer role, we encourage you to apply today.