As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
The role is initially full time on site with opportunity to work on a hybrid basis after 2 3 months and passing sign off.
As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner.
Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner.
Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
It also includes building productive relationships with residents and external agencies, and providing administrative support to the complaints team by helping to improve the quality of responses and ensuring all complaints and correspondence are accurately recorded in our systems.
The role involves providing a full range of administrative support to our Complaints and Customer Experience team, with a focus on delivering excellent customer care and assistance to enhance resident satisfaction at Octavia Housing.
The position offers opportunities to build on existing skills while developing new ones, working closely with colleagues across departments to ensure exceptional customer service.