Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
Role overview:
Start Date: September 2024
Day Rate: £28,000 to £34000 DOE - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this
Location: Pendeford Business Park - Hybrid working available after induction training
Working hours: 40 per week, Monday to Friday between 08:00-18:00
As a Complaints Handler you will be:
- Provide a high quality service to customers by resolving complaints in a timely manner.
- Use a dedicated complaint handling system to support your delivery of the right outcome to customers, making sure your decision is clear, justified and audited accordingly.
- Interrogate various systems with an inquisitive mind to gather information to support your decision, raising suggestions for improving the customer journey.
- Prepare bespoke letters to support clear and compliant communication with our customers.
The Complaints Handler will have:
- A minimum of 12 months financial services complaint handling experience including writing bespoke final response letters
- Business Banking product experience is desirable
- Knowledge of FCA and FOS regulations surrounding complaints
- Excellent communication and interpersonal skills with the ability to take and make calls to customers and internal stakeholders
- Experience of provide feedback and guidance when required about the complaints process
- Commitment to work at client's office in Pendeford Business Park
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
Interested in this Complaints Manager opportunity? Apply now.
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