Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints.
This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties.
Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges..
The complaints handler will be responsible for the handling and response of complaints into the business, as well as interaction with the Financial Ombudsman Service on behalf of the business
To investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes.
Complaints Handler, Basingstoke
A Financial Services Business / New Bank that focus on Savings and Mortgages including specialist applications.
Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints received for all business lines particularly for Property customers, covering Mortgages and bespoke specialist lending, savings products and consumer finance.
General
As a Complaints Handler, you will be experienced in complaint handling and customer interaction in a regulated environment, demonstrating an exemplary standard of written output and verbal interaction with our customers.
You will be naturally inquisitive, with an eye for detail and investigative attitude in order to collate all the necessary information and draw informed conclusions and fair outcomes for our customers and the business.
As one of the fastest growing businesses within the financial services industry and with over 180,000 customers, this highly successful organisation is currently recruiting for an experienced Complaints Handler to join their thriving team.
This is a full time position with the option of hybrid working after satisfactory completion of probation period
Responsibilities
Thorough investigation and analysis of all complaints providing the customer with a fair and thorough response.
The complaints handler will be responsible for the handling and response of complaints into the business, as well as interaction with the Financial Ombudsman Service on behalf of the business
To investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes.
This role is a varied role encompassing both general office duties and customer care responsibilities.
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