This position as a Complaints Officer requires a dedicated professional, skilled in managing and resolving stage 1 and 2 complaints within the property department of a not-for-profit organisation.
Our client is a large-scale not-for-profit housing organisation.
They have a strong reputation for delivering high-quality housing and support services across the UK.
As a Complaints Officer, you will be responsible for effectively co-ordinating customer complaints and reporting processes within regulatory time lines.
Our client, an award-winning insurance provider is seeking a Complaints Officer with an immediate start.
To excel in this role, you should have previous experience in dealing with customer complaints and be familiar with working in an insurance or financial regulatory environment.
You will be responsible for contributing to the delivery of an effective service by assisting staff in the resolution of complaints, while acting as the primary point of contact regarding complaints from tenants (while ensuring the highest level of customer service).
Morgan Hunt are currently working with a UK Housing Association in their search for a temporary Senior Complaints Investigation Officer to investigate, recommend action and respond to a range of complaints.
You will investigate, recommend action, and respond to stage 2 complaints, as well as act as the Housing Ombudsman's primary point of contact and respond to all enquiries.
A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services.