SEND Complaints Officer
Job Description
Worcestershire County Council are currently seeking a highly motivated and experienced SEND Complaints Officer to join their team.
This role is initially for 3 months.
Rate: £20 umbrella an hour
Location: Worcester, Hybrid working
Key Responsibilities
- Undertake Stage 1 Complaints investigations and responses in respect of SEND Services
- Track complaints through the Complaints Procedure producing key data analysis/performance information reports
- Identify and present qualitative learning/key themes from Complaints and support the dissemination of this learning
- Work with SEND Services to support the implementation of learning from Complaints
Requirements
- Substantial experience of working in SEND services and SEND service delivery
- Substantial experience of effective continuous improvement in service delivery
- Substantial experience of working with statutory complaints and the appeal processes
- A qualification in SEND and evidence of significant and extensive experience
How to Apply
If you meet the requirements and are interested in this exciting opportunity as a SEND Complaints Officer, please submit your CV