Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Our client have a brand new team and they are now expanding!
Luxury office environment with outstanding facilities!
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
Other duties include: Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.
The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator.
Monday to Friday 08:30am - 16:30pm.
This is a contract from June until September 2024.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
They have a reputation for staff well-being and are and employer of choice in the local area.
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs.