We are seeking a Business Support Officer in Taunton. This is a contract from June until September 2024. The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator.
Monday to Friday 08:30am - 16:30pm.
The Role
Your main duties will include:
- Responsible for recieving and adminstering all housing complaints into the service within set timescales.
- Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact recieved is a service request or complaint.
- Making reasoned judgments to ensure the complaint or service request is triaged to the correct team.
- Responding to residents vie email or letter to acknowledge, reject or extend their complaint.
- Providing support to colleagues to ensure they are providing timely and high quality complaint responses.
- Other admin tasks associated with complaint handling and team administration.
The Candidate
The ideal candidate will have:
- Have an inquisitive mind and be able to problem solve.
- Not afraid to ask questions and use initiative to get the right outcome.
- Be able to work under pressure and to strict deadlines.
- Be customer focused with a high level of empathy and understanding.
What you will receive in return:
- Pension contributions
- Weekly pay
- Online payslips
- Pay rate of £11.98 an hour