Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
The role is responsible for investigating and responding to complaints, enquiries, SARS and FOI requests made to the company, identifying and making recommendations for service improvement and sometimes consulting with service users.
A fantastic opportunity has emerged for a Complaints Officer to join one of Adecco's most improved public sector housing clients in a temporary role, initially for six months.
Based in South London but working hybridly (just 1 day each week in the office), this is a full time role (36 hours each week, Monday to Friday), strong knowledge of the homeless & adult social care customer journey and relevant legislation is a distinct advantage to undertake this job role.
Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent.
You will be responsible for dealing with complaints within regulatory timelines, ensuring the reputation of the business is upheld.
A hugely successful business who have cemented their place as one of the insurance industry's leading suppliers.
We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent.
You will be responsible for dealing with complaints within regulatory timelines, ensuring the reputation of the business is upheld.
A hugely successful business who have cemented their place as one of the insurance industry's leading suppliers.
This position as a Complaints Officer requires a dedicated professional, skilled in managing and resolving stage 1 and 2 complaints within the property department of a not-for-profit organisation.
Our client is a large-scale not-for-profit housing organisation.
They have a strong reputation for delivering high-quality housing and support services across the UK.