As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.
General
We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
As a result of continued expansion, this leading insurance organisation has an exciting new opportunity for a Group Claims & Complaints Manager.
Our client specialises in niche insurance products, including but not limited to, Travel Insurance (for which it underwrites circa 750,000 policies per annum), Social Housing, Construction, Equine and Leisure.
It utilises a wide range of distribution channels including large insurance intermediaries, price comparison sites, as well as white labelling for well-known brands and industry federations.
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
General
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Posted by Exchange Street Claims & Financial Services • £28K/yr
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims.
Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers.
You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
This role will support the Customer Care Manager, you will oversee the team on a day to day basis, you will have a hands-on approach and the ability to lead by example.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Supervisor, on a permanent basis.
We have a fantastic new job opportunity for a Housekeeper / Room Attendant / Cleanerwho has good communication, organisational and timekeeping skills.
NO EXPERIENCE REQUIRED - Previous experience of working in a cleaning / housekeeping role would be ideal but is not essential as training will be provided.
Housekeeper / Room Attendant / Cleaner who has good communication, organisational and timekeeping skills is required for a well-established hotel chain based in Central London.