Investigate and respond to complaints in line with our Complaints Policy and Procedure.
General
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
We carry out a wide range of functions such as stage 1 complaints, Mayors and Members enquiries, as well as Freedom of information requests and various special projects.
Purpose of the Job
We are looking for an experienced and ambitious member of staff to join our Customer Relationship Team in Building Maintenance.
I'm looking to speak to highly motivated and customer-oriented Mandarin Chinese Events Customer Support Specialists to join our clients team on a contract basis.
In this role, you will provide top-notch support to delegates in China, ensuring they have a seamless experience during upcoming events.
Key Responsibilities
Respond promptly to delegate inquiries via email, chat, and phone, providing clear and accurate information in Mandarin Chinese.
London Fire Brigade, one of the largest public sector organisations based in London are looking to recruit a Customer Service Assistant to join their team.
The role is for an initial 3-month with a view to extend if all goes well.
The role is full time, Monday to Friday, 35 hours per week with hybrid work.