Posted by The Portfolio Group • £23K/yr to £24K/yr
General
We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client.
Are you a bright, confident, and positive individual with a passion for delivering exceptional service?
Why This Role
As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach.
I am working with a leading brand client to support the in recruiting a permanent Complaints Handler for their offices in Calcot, Reading.
As well as answering simple or complex customer questions, the Complaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction.
To assist each customer with highly individualised customer care.
Posted by Michelle Denny Recruitment • £28K/yr to £30K/yr
Michelle Denny Recruitment are delighted to be working with a trusted name in the insurance industry in their search for an experienced Complaints Handler to join their team to be the voice of their clients, helping to resolve issues with empathy and expertise.
As a complaints Handler, you will play a crucial role in their commitment to delivering outstanding customer satisfaction.
Your strong interpersonal skills will enable you to communicate effectively with key stakeholders ensuring a positive experience with every interaction.
Our Gravesend based client has a requirement for a Complaint Handler to ensure that all complaints, written or verbal, are managed in line with the required deadlines and FCA requirements.
£23,000 - £26,000 (dependant on experience)
Some responsibilities
To comply with all company procedures and standards.
Complaints Handler - full time onsite initally (likely 6 months, the 2 days per week once signed off as compliant)
We are looking for Serious Quality Defect experienced complaint handlers as part of a team who ensures timely and accurate administration of any complaints received by the company, including the company's introducers and customers.
The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as the company's policies and procedures.