Customer Complaints Handler
Location: Warwick, Warwickshire (Hybrid – 2 days from home)
Salary: £27,000 + excellent benefits
Are you a confident and compassionate complaints professional ready for a new challenge? Join a company that truly values both its customers and its people.
About the role of Customer Complaints Handler
As a Complaints Handler, you'll take full ownership of the end-to-end complaints process. You'll ensure every case is handled with care, professionalism, and fairness—delivering high-quality outcomes while maintaining strong customer trust.
What you'll be doing as a Customer Complaints Handler
- Managing and resolving customer complaints from start to finish
- Writing clear, well-reasoned final response letters
- Performing root cause analysis and suggesting improvements
- Ensuring compliance with regulatory guidelines
What we're looking for in a Customer Complaint Handler
- Proven experience in complaint handling (ideally in a regulated environment)
- Background in complaints resolutions, dispute resolution, client concerns, customer exerience
- Skilled in writing professional final resolution letters
- Strong communication skills—both written and verbal
- Familiarity with FCA regulations (desirable)
- A proactive, customer-focused mindset
What's on offer
- Full training and ongoing development
- Supportive, inclusive culture with a good work-life balance
- On-site parking and close to Warwick Parkway Station
If you're passionate about resolving issues with empathy and efficiency, we'd like to hear from you.