Kenneth Brian Associates are working with a prestigious employer based in Epsom, who are seeking an experienced Complaints Handler to join their team.
Specific responsibilities of the role will include:
- Handling customer complaints in a timely manner in line with FCA regulations
- Ensuring satisfactory customer outcomes
- Communicating effectively with customers ensuring they are kept informed throughout the complaint process
- Following the process through to resolution
- Ensuring compliance with regulatory requirements relating to complaint handling
- Keeping accurate customer contact records
To be considered for this role, you will need:
- Previous complaints handling experience, within a Motor Finance environment
- Exceptional communication skills, both written and verbal
- Ability to use judgement to make sound decisions
- Proactive, able to work effectively under pressure and use initiative
- Time management and prioritisation skills
Due to company location, you will need your own transport.
The company offer a competitive salary, excellent benefits and hybrid working after a qualifying period.
We look forward to receiving your application.