Posted by E-Fab Recruitment Ltd • £25K/yr to £27K/yr
Support the business in the disputes handling process and delivery of complaints by way of:
Receiving inbound queries and complaints from customers / customer representatives, and responding in a timely and appropriate manner.
One of our Financial Services clients requires a Complaints Administrator / Handler to manage and take ownership of a wide range of complex issues and complaints from customers, whilst ensuring they are commercially aware at all times.
The Complaints Handler will be responsible for investigating customer complaints in a timely and professional manner, ensuring a high level of customer satisfaction and retention.
We are seeking a dedicated and empathetic Complaints Handler to join our existing team and manage customer complaints effectively and efficiently.
Along with Outbound calls to our customers regarding their existing complaint to discuss findings and come to a resolution.
To be responsible for the day-to-day management of Service Issues, being first point of contact for both client and internal teams to always ensure the highest level of service.
Working for a International consultancy firm providing expert services in HR and Employment Law for Businesses across the UK, who have been providing these services for over 40 years and have huge growth plans in place.
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