Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
Resource Solutions, a global leader in recruitment and consultancy solutions, is seeking a dedicated Complaint Handler to join their dynamic team.
If you have a strong background in Complaint Handling and a passion for Products & Services, this is your chance to shape futures while advancing your career in an inclusive culture that values flexible working.
This role offers an incredible opportunity to work with some of the world's leading companies across various sectors including Banking, Financial Services, Specialty Insurance, Media & Entertainment, Property and Pharmaceuticals.
Support the business in the disputes handling process and delivery of complaints by way of:
Receiving inbound queries and complaints from customers / customer representatives, and responding in a timely and appropriate manner.
One of our Financial Services clients requires a Case / Complaints Handler to manage and take ownership of a wide range of complex issues and complaints from customers, whilst ensuring they are commercially aware at all times.