Complaints Handler
Location : Eastleigh/ Hybrid
Salary @ £30000- £33000
Hours of work: 37 hour per week Monday to Friday
We have both temporary and permanent positions available
As a Complaints Handler /Customer Relations Officer you will be responsible for:
- Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
- These complaints will be a stage 2 whereby you will be assisting with the final stages of the complaint.
- Respond and resolve customer complaints and escalations through thorough investigations.
- Liaise with internal departments and third parties to manage the enquiry with professionalism.
The Ideal Complaints Handler will have/be:
- Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints at a senior level.
- Experience of working within a complaint handling role, with the ability to analyse complex complaints and customer feedback issues and evidence findings.
- Excellent English skills with strong letter writing skills.
- Confident, and if necessary, authoritative on the phone.
- Strong customer service and telephone skills.
- Good negotiating skills.
To be considered please submit your CV Immediately.
INDD