COMPLAINTS HANDLER
Salary: £25k
Location: Manchester City Centre - onsite
Hours: Mon-Fri (9am-5pm)
Keywords: Complaints, Handler, Customer Service, Resolution Specialist
Our client is seeking a dedicated and empathetic Complaints Handler to join their team in Manchester City Centre. This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, ensuring the highest level of service at all times. The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLA's as a minimum requirement. This is a hands-on role that requires excellent attention to detail, problem-solving skills, and a solution-focused approach. With a competitive salary of £25k, this role provides an excellent opportunity for career growth and development.
- First point of contact for both clients and internal teams
- Manage all service issues in line with company SLA's
- Competitive salary of £25k
What you'll do:
As a Complaints Handler, you will play a crucial role in maintaining our commitment to delivering exceptional customer service. You will be responsible for receiving and acknowledging all client service issues, conducting thorough investigations, and ensuring timely resolutions. Your ability to understand our client databases and systems will be key to your success in this role. You will maintain the highest level of professionalism while focusing on quick and efficient solutions. Your collaborative nature will shine as you conduct regular meetings across the business to ensure high-quality outcomes.
- Receive and acknowledge all client service issues in line with the complaints procedure
- Thoroughly investigate all client service issues through discussion with the client and appropriate internal staff
- Resolve all client service issues in a timely manner, always focusing on client resolution and retention
- Understand all our client databases and systems in order to adequately investigate and respond to the client
- Maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible
- Collaborate and conduct regular meetings across the business to ensure high quality outcomes
What you bring:
The ideal Complaints Handler candidate brings a wealth of skills including excellent attention to detail, problem-solving abilities, superior written and verbal communication skills, and confident time management capabilities. You are not afraid to challenge or influence at a senior level when necessary. Your solution-focused approach ensures that clients are kept updated throughout any issue resolution process. Your ability to collaborate effectively across different departments makes you an invaluable asset to our team.
- Excellent attention to detail and problem-solving skills
- Excellent standard of communication written and verbally
- Ability to manage your own time and workload confidently
- Ability to challenge and influence at a senior level
- Solution focused approach, keeping the client updated throughout
- Ability to collaborate effectively across different departments
What sets this company apart:
This is an exciting opportunity to join a multi-award-winning team that values commitment, collaboration, and empathy. The office is fast-paced and busy, providing an environment where you can thrive if you enjoy being exposed to a wide variety of customer service issues across different sectors. Through training and development, we ensure that everyone who works here has the resources they need to build their careers. We look for colleagues who have a positive and results-focused attitude.
What's next:
Ready to take your career to the next level? Apply now!
Apply Today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates