Customer Service - Claims & Complaints Adviser, Reading
This role is to handle calls and correspondence professionally, investigate thoroughly and promptly, and utilise available resources to ensure effective, timely, and personalised resolutions for various customer inquiries.
My Clients success lies not only in their renowned luxury brand products but also in the exceptional customer relationships they foster.
General
Their dedicated Customer Service Advisers offer highly personalised customer care, including tailored solutions, to ensure customer loyalty to the brand.
Position: Office and Facilities Administrator/Receptionist
We are looking for an Office Administrator / Receptionist to be front of house, creating a positive first impression of the organisation through a professional and welcoming approach.
Benefits: 28 days' annual holiday plus bank holidays, Gym contribution membership (on completion of probation), cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.
As they grow and evolve further, they are now seeking Quality Assurance/Complaints Analysts who will be responsible for handling and analysing complaints and errors identified within the Operational teams, as well as providing expert advice and lead on improvement activities by identifying technical issues and learning from areas of good practice.
I am working with a leading employer in the financial services sector who have a reputation for challenging existing thinking on pensions, benefits and investment advice.
As an organisation they have grown consistently over the last couple of years in terms of new business acquisitions and new business wins.
Guardian was "re-born" with a simple objective....to make life better.
It's at the core of everything we do and we've worked hard to turn an idea into an exciting business proposition.
We've bought together the best capability, technology and people to create a business that challenges conventional thinking, and approaches things differently.