We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.
Posted by Pertemps Plymouth Commercial • £12.97/hr
General
Complaints Call Handler for Royal Mail x10
Introduction
We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
We are currently seeking a dedicated and organised individual to fill the role of Administrator on a temporary basis (approx 3 months).
This position is ideal for someone who is efficient, detail-oriented, and comfortable handling various administrative tasks in a dynamic work environment.
Day-to-day of the role
Provide administrative support to the team, including managing correspondence, scheduling appointments, and maintaining records.
Are you an Administrator with a good customer services background looking for a new role which will keep you busy day in day out.
As Contract Support Administrator you will administer, scheduled reactive work orders ensuring response and completion within the required time frame(s).
This National Facilities Services Company based in Plymouth are currently looking to add to their team after a number of contract wins and a restructure.
Role Outcomes: Deliver administrative functions appropriate to specialism, working within timescales and service level agreements (40%)
Key Accountabilities and Key Measures
Primary Purpose of Role
To provide excellent business support services in the Children's spoke (CYPF department), ensuring that all activities and functions provided to colleagues, managers, external stakeholders, and customers are efficient and effective.
We are now recruiting for a Customer Service Advisor to join our Complaints Department in Plymouth.
We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.
As a customer service advisor you will be able to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service.