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Fantastic opportunity to work for a well-established company based in Wakefield who have an urgent requirement for a temporary Admin Assistant - immediate start (could go perm to the right candidate). You will be working in a small, busy but friendly team providing admin support as well as excellent customer service support. This role is a varied role so you must have a "can do" attitude (however, system training will be provided) Office based - 37.5 hours - Monday to Friday 9.00 am - 5.30 p.m. Main duties:- Answering inbound calls from customers in a professional and polite manner-Replying to customers via e-mail in a professional and polite manner Dealing with queries/questions and complaints-Updating customer details on the system Data inputting Booking tickets for customers (system based)-Undertake additional admin duties (filing, photocopying, scanning etc) Person spec:- -Experience in a similar Customer Service role -Excellent communication skills verbal/written -Methodical with a good eye for detail -Accurate data input skills -Ability to work under pressure and to tight deadlines -Team player -Immediately available Hours of work are 9.00 a.m.- 5.30 p.m. Monday to Friday Car parking is available
Can you act on your feet and adapt to changes quickly? Are you looking for a new challenge in a growing business based in Morley? My client is a growing business based in the Morley looking to recruit an Administrator on a full time temporary to permanent basis. Salary: £25,000 Location: LS27 Usually 7:30 - 16:00 (Can be flexible) Office based Duties and responsibilities: Ensuring paper work is correct and up to date Processing invoices on the system Communicating via phone in regards to rejected POs and invoices Chasing missing documents Managing general email inbox Uploading invoices Administration for the credit control team Ensuring Clients are paid on time and to agreed process Reviewing, Investigating, and fixing errors in payments Produce and help develop quality Daily and Weekly Client Information Benefits will include: Enhanced holiday pay Generous Pension scheme Cycle to work Competitive salary And much more!
Salary: £22,310 per annum Excellent Benefits Location: Bradford, West Yorkshire (Hybrid working system) Job Type: Full-time We are currently seeking a Customer Service Administrator to join one of our prestigious clients in Bradford. This role offers a hybrid working system and a competitive salary with an extensive benefits package. If you are passionate about providing top-notch customer service and are looking for a role that allows for work-life balance, we encourage you to apply. Day to Day of the role: Process all claims proactively, efficiently, and in accordance with company policy. Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys. Respond to enquiries received through various channels, adhering to company policy and product terms and conditions. Escalate issues beyond the scope of the job description to the relevant manager immediately. Maintain a consistent focus on consumer experience and outcomes. Deal with queries from within the business and the wider group, providing a high level of service. Capture contact data accurately for future insight and seamless customer journeys. Display role model behaviours within the workplace and during work-related activities. Adhere to all regulatory and business processes, such as FCA regulations and GDPR requirements. Keep all assigned property in good working order and report any faults promptly. Engage in department activities to drive future improvements. Required Skills & Qualifications: Previous customer service experience is preferable but not essential Good verbal and written communication skills Ability to fit within our company values of excellence, integrity, innovation, responsibility, inclusion, and teamwork Openness to a culture of celebration and change, with the ability to adapt No set qualifications required Benefits: 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over Gym membership discounts through Gym Flex Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years Cycle to work scheme and a £625 bonus for referring a friend Weekend reward scheme and a company party in September with free food and drink Bank holidays closed and hybrid working after 12 weeks with performance-based KPIs Excellent pension match benefits and private healthcare with Bupa Discounts at local retail outlets and opportunities to win tickets to events Free parking onsite
Monday 9.00am - 5.30pm (37.5 hours per week) £26,555 p/a Permanent Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor will provide the highest level of customer care, service and resolution, supporting high profile cases and escalations to the leadership team. Main responsibilities: To own and manage customer issues and complaints, ensuring customers are kept informed at all times Resolve all issues in a timely and efficient manner whilst maintaining financial loss for the business Accurately record complaints received, handled and resolution in line with compliance and business guidelines Build relationships with stakeholders and be a point of contact for all colleagues across the business Take ownership of your personal development Skill & experience: High attention to detail Decision making skills with the ability to find the root cause Perform well under pressure Ability to convers at all levels Excellence in complaint handling, resolution and compliance Professional letter writing skills desirable Good working knowledge of Microsoft Word, Excel Ability to adapt to change Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
Are you currently looking for a varied and fast paced role within Customer Service/ Key account management? Would you be excited by the prospect of working for an ambitious and innovative, International Organisation? Our client based near Wetherby are looking to hire a proactive Customer focused individual to join their growing Customer Service team ASAP on a Full-Time Permanent basis. Salary: 25k to 30k per annum Location: Wetherby - Office Based Hours: Full Time - Monday to Friday - 8:30 to 17:00 Role Type: Permanent Role Focus: Customer Service, Supply Chain, Logistics, Export, Shipping. Job Responsibilities include: Fully cycle management of Key Customers/Accounts and Suppliers, focusing on building and maintaining strong relationships Responsible for customer's quotations and orders, ensuring the orders and quotes are processed in a timely and accurate manner Responding to Customer complaints and queries efficiently via email and over the phone Providing pricing support, managing inventory and stock in line with the Supply Chain and Production teams Producing multiple reports via Excel and internal ERP system Supporting the sales team by identifying cross-selling/upselling opportunities Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service, and timescale. Ad hoc Administrative duties, such as filing, scanning - when required Desirable skills Intermediate knowledge of Microsoft Excel Experience in working with systems such as Salesforce, Dynamics, SAP, JDE or similar Excellent Communication/ Relationship building skills Understanding of a Warehouse or Logistics operation Previous Customer Service experience within Logistics, Production, Supply Chain or Manufacturing. Experience in working with a large or niche product range/ multiple SKU's High level of resolve and confidence