Posted by Howells Recruitment • £24K/yr to £25K/yr
It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction quickly and efficiently.
We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich.
One of our Financial Services clients requires a Complaints Administrator to manage a variety of complaints from customers, whilst ensuring they are commercially aware at all times.
This is a fixed term contract until the end of June 2025.
Key Responsibilities
Receiving inbound queries and complaints from customers and responding in a timely and appropriate manner.
A unique opportunity has arisen for a Resident Project and Complaints Manager with a well-respected charity dedicated to providing high-quality, affordable rental homes in Central London.
If you're a proactive leader who's skilled in project management, customer service, and complaints handling, this role could be the perfect fit for you!
Are you ready to make a real impact on residents' lives while working in a supportive, mission-driven environment?
We are seeking an experienced Property Administrator with excellent customer service skills who is friendly, motivated, hard working, proactive and wishes to be part of a great team.
This is a full-time position (Monday - Friday 9am till 5pm)
Duties
Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.