We're seeking a a large cohort to join the business as a Complaints Administrator, where you will be handling customer issues, managing complaints and supporting the administration.
Our client is a leading financial service and wealth management business.
One of our Financial Services clients requires a Complaints Administrator to manage a variety of complaints from customers, whilst ensuring they are commercially aware at all times.
This is a fixed term contract until the end of June 2025.
Key Responsibilities
Receiving inbound queries and complaints from customers and responding in a timely and appropriate manner.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Posted by Morgan Hunt Recruitment • £25K/yr to £30K/yr
General
We currently have a great opportunity with a Housing organisation for a Complaints Resolutions Assistant role on a full-time fixed-term contract basis for 3-6 months.
This is an office-based role located in Hertfordshire, requiring the successful candidate to work 5 days a week in the office.
Responsibilities of Complaints Resolutions Assistant
- Deliver exceptional customer service across the Operations Directorate, championing customer care and serving as a customer ambassador.
A unique opportunity has arisen for a Resident Project and Complaints Manager with a well-respected charity dedicated to providing high-quality, affordable rental homes in Central London.
If you're a proactive leader who's skilled in project management, customer service, and complaints handling, this role could be the perfect fit for you!
Are you ready to make a real impact on residents' lives while working in a supportive, mission-driven environment?