As a Complaints Handler, you will be experienced in complaint handling and customer interaction in a regulated environment, demonstrating an exemplary standard of written output and verbal interaction with our customers.
You will be naturally inquisitive, with an eye for detail and investigative attitude in order to collate all the necessary information and draw informed conclusions and fair outcomes for our customers and the business.
Key Responsibilities
Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints received for all business lines particularly for Property customers, covering Mortgages and bespoke specialist lending, savings products and consumer finance.
We are looking for a Complaints Investigator to be available to work in the Basingstoke area.
This role as a Complaints Investigator has the propensity to move to a hybrid position once the probation period is successefully completed.
This role has great benefits, a very competitive salary and the successful candidate will join this dynamic financial services team on a permanent basis.
The complaints handler will be responsible for the handling and response of complaints into the business, as well as interaction with the Financial Ombudsman Service on behalf of the business
To investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes.
Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham Basingstoke.
This is a temp to perm position.
Working Monday to Friday with one day every other weekend.
This is a wonderful opportunity to join a world-leading organisation who provide the most innovative and tailored solutions and products within their industry.
Thorough investigation and analysis of all complaints providing the customer with a fair and thorough response.
General
As one of the fastest growing businesses within the financial services industry and with over 180,000 customers, this highly successful organisation is currently recruiting for an experienced Complaints Handler to join their thriving team.
This is a full time position with the option of hybrid working after satisfactory completion of probation period
Are you an experienced general insurance Claims Administrator looking for a new opportunity?
If you possess excellent organisational skills and are proficient in various administrative tasks, then this could be the perfect role for you!
Our client, a reputable insurance company based in Basingstoke, is seeking a talented individual to join their small but friendly team as an Insurance Claims Handler.