One of our Financial Services clients requires a Complaints Administrator to manage a variety of complaints from customers, whilst ensuring they are commercially aware at all times.
This is a fixed term contract until the end of June 2025.
Key Responsibilities
Receiving inbound queries and complaints from customers and responding in a timely and appropriate manner.
As a Complaints Handler, you will report into our Complaints Manager and your primary responsibility will be managing complaints from our customers.
You'll act as a key person for ensuring complaints are acknowledged promptly and handled professionally.
About the role
Our Complaints team is looking for an enthusiastic, highly-organised, and detail-oriented person to play an active role in the quality assurance and customer service of our growing company.
We are seeking an experienced Property Administrator with excellent customer service skills who is friendly, motivated, hard working, proactive and wishes to be part of a great team.
This is a full-time position (Monday - Friday 9am till 5pm)
Duties
Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
Study Tech specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.
We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.