A hybrid opportunity has arisen for an Complaints Administrator to join a well-known automotive company based in Bracknell on a 3 month fixed term contract with possibility of going permanent.
This role features hybrid working and flexible hours.
This is a great opportunity to join a well-established and very supportive company.
The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.
I am recruiting for a local authority who is looking for someone support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Posted by Castlefield Recruitment • £40K/yr to £45K/yr
General
Castlefield Recruitment are currently working with a housing association who are looking for a Complaints Improvement Manager to join their team.
One area that requires immediate focus and support is firmly putting the customer front and centre.
Overview
They have launched a long-term transformation programme taking the service back-to-basics and rebuilding, reviewing and revising every part of the operation to deliver a service that meets customer need, with the aim to achieve a first time fix.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.