Housing Complaints Customer Service Officer
Enfield - Hybrid
Due to the reorganisation of complaints handling in council housing to meet demand and comply with the Housing Ombudsman's complaints handling code.
An experienced complaints handler is required, housing or local Authority experience is an advantage but not essential. Good problem solving skills and the ability to find solutions, resolve complaints to customers satisfaction. Able to work at pace, to analyse and understand information and manage own caseload.
Required on site at Edmonton hub 2 days per week.