Posted by Howells Recruitment • £24K/yr to £25K/yr
It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction quickly and efficiently.
We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich.
We are seeking a diligent and empathetic Complaints Officer who will play a crucial role in managing and resolving resident complaints.
This position offers the opportunity to contribute to the continuous improvement of housing services by ensuring resident concerns are addressed effectively and professionally.
Hyperion Partners is recruiting on behalf of a respected housing association that is committed to providing high-quality services to its residents.
The role involves providing a full range of administrative support to our Complaints and Customer Experience team, with a focus on delivering excellent customer care and assistance to enhance resident satisfaction at Octavia Housing.
It also includes building productive relationships with residents and external agencies, and providing administrative support to the complaints team by helping to improve the quality of responses and ensuring all complaints and correspondence are accurately recorded in our systems.
The position offers opportunities to build on existing skills while developing new ones, working closely with colleagues across departments to ensure exceptional customer service.
Posted by Social Care Locums • £267.28/hr to £350/hr
This North London Authority are looking for a Principal Complaints Officer.
To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
Role Purpose
As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.
Our client is seeking a dedicated and detail-oriented Complaints Handler to join their dynamic team in Manchester City Centre.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, ensuring the highest level of service at all times.