This North London Authority are looking for a Principal Complaints Officer. Details of the role are:
To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented. To provide one stop resolution to customer complaints, through effective identification of the root cause of issues and promoting a suitable remedy either through written or verbal formats. To monitor the quality of contacts received via all access channels; telephone, online (Web) emails, face to face and letter through the Customer Service Division that result in complaints ensuring the learning from complaints is used to support the business in a cycle of continuous improvement. To assist in the managing of Stage 1 complaints received across Financial Operations and Customer Services in addition to providing professional advice and support on all aspects of managing complaints and responses for other council departments and partner organisations until completion.
To apply for this role you must have:
- Have relevant experience either within Public or Private Sector
- Be eligible to work within the UK
We offer:
- An excellent referral scheme for each successfully placed referral
- Certified complimentary training
- 24 hour one on one specialist social work consultant based within your geographical area
- Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too!
For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.