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Scheduler NG6, Bestwood Village Salary Negotiable Full Time, Permanent, Monday-Friday,9am-5pm This role is diverse and engaging, requiring a blend of superior administrative and customer service skills. Candidates from a key accounts or administration background with experience in ensuring smooth business operations and customer support services will excel. The ability to multitask in a busy office environment is essential, along with excellent IT skills for managing workflows using our software packages. Responsibilities: Provide day-to-day service delivery for key account clients. Communicate with client management teams via telephone, email, and face-to-face interactions. Assist the key account manager in job completion and client updates. Maintain documentation to ensure compliance with internal and external standards. Coordinate incoming customer requests promptly and efficiently. Collaborate with all operational functions and departments to deliver customer support and service. Produce reports and collate data to support management decisions. Handle administrative duties such as invoicing, submitting permits, and producing service documentation and certification. Ensure all completed jobs are invoiced within the appropriate month with the required paperwork. Liaise with monitoring stations and police forces regarding alarm systems. Perform other ad hoc duties as needed. Requirements Minimum of 2 years' experience in a similar support role. Strong IT skills, including proficiency in core Microsoft Office programs and the ability to quickly learn new software packages. A passion for delivering excellent customer service. Ability to establish excellent working relationships with clients. Interest in developing and improving processes and efficiencies.