Scheduler
NG6, Bestwood Village
Salary Negotiable
Full Time, Permanent, Monday-Friday,9am-5pm
This role is diverse and engaging, requiring a blend of superior administrative and customer service skills. Candidates from a key accounts or administration background with experience in ensuring smooth business operations and customer support services will excel. The ability to multitask in a busy office environment is essential, along with excellent IT skills for managing workflows using our software packages.
Responsibilities:
- Provide day-to-day service delivery for key account clients.
- Communicate with client management teams via telephone, email, and face-to-face interactions.
- Assist the key account manager in job completion and client updates.
- Maintain documentation to ensure compliance with internal and external standards.
- Coordinate incoming customer requests promptly and efficiently.
- Collaborate with all operational functions and departments to deliver customer support and service.
- Produce reports and collate data to support management decisions.
- Handle administrative duties such as invoicing, submitting permits, and producing service documentation and certification.
- Ensure all completed jobs are invoiced within the appropriate month with the required paperwork.
- Liaise with monitoring stations and police forces regarding alarm systems.
- Perform other ad hoc duties as needed.
Requirements
- Minimum of 2 years' experience in a similar support role.
- Strong IT skills, including proficiency in core Microsoft Office programs and the ability to quickly learn new software packages.
- A passion for delivering excellent customer service.
- Ability to establish excellent working relationships with clients.
- Interest in developing and improving processes and efficiencies.