Job Title: Customer Service Administrator
Location: Nottingham City Centre (hybrid - 60% office, 40% home)
Contract Details:
- Contract Type: Ongoing Temporary
- Start Date: ASAP
- End Date: End of September (possibility of extension)
- Contract Length: 3 months initially
- Working Pattern: Full Time
Rate: £12.27 per hour
About Our Client:
Our client, a public sector organisation, is seeking a motivated and customer-focused individual to join their team as a Customer Service Administrator. Located in the heart of Nottingham, our client offers a vibrant and inclusive work environment with the opportunity for hybrid working. If you are passionate about providing excellent service and are looking for a temporary position with a highly reputable organisation, this role is perfect for you!
Benefits & Perks:
- Competitive hourly rate
- Hybrid working options
- Enhanced holidays after 12 weeks (32.5 days holiday + stat days)
- Professional development opportunities
- Supportive and inclusive work culture
Responsibilities:
As a Customer Service Administrator, your main responsibilities will include:
- Ensuring all administrative tasks are carried out effectively and to a high standard
- Providing excellent service to internal and external customers, responding to queries and complaints in a timely manner
- Utilising systems and information to answer queries and maintain accurate records
- Supporting data input and retrieval processes
- Participating in risk assessment processes
- Contributing to the achievement of team goals and initiatives
- Identifying areas for process improvement and providing feedback
- Upholding the organisation's beliefs and values in all interactions
Essential (Knowledge, skills, qualifications, experience):
- Strong customer service skills with a focus on delivering high-quality service
- Excellent communication skills, both over the phone and in writing
- Ability to multitask and prioritise tasks effectively
- Proficient in using computer systems and databases
- Strong attention to detail and accuracy
- Ability to work well in a team environment
- Prior experience in a customer service and/or administration role is essential
How to Apply:
If you are enthusiastic about providing excellent customer service and are looking for a long term temporary opportunity with a reputable organisation, we would love to hear from you! To apply, please submit your CV as soon as possible! We are excited to review your application and discuss this opportunity further.
Note: Only shortlisted candidates will be contacted. Thank you for considering this role.
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