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We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions. Client Details Our client is a leading player in the legal industry, boasting a large team of experts across multiple locations. Known for delivering high-quality services, the company has a stellar reputation for its commitment to client satisfaction and professional growth of its employees. Description Handle and resolve customer complaints in a professional manner Document all interactions and follow-up actions for future reference Work collaboratively with the Legal Department to implement effective solutions Maintain regular contact with clients to ensure satisfaction Participate in team meetings and contribute to continuous improvement initiatives Adhere to all company policies and regulations Keep updated with industry trends and best practices Facilitate smooth communication between clients and the company Profile A successful Complaints Handler should have: Degree in Law or related field Experience of complaints handling, preferably in a law firm Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules Strong communication and interpersonal skills Proficiency in using customer service software and databases Problem-solving skills and the ability to handle pressure Excellent organisational skills and attention to detail A commitment to client satisfaction Job Offer A competitive salary An opportunity to join a reputable company in the Professional Services industry A supportive work environment that values teamwork and professional growth A chance to work in a bustling location, conveniently located near amenities If you are a team player and passionate about client satisfaction, this Complaints Handler role is a fantastic opportunity to grow your career. We encourage suitable candidates to apply today.
This role is for a Complaints Handler within the financial services industry, based in London. The successful candidate will be responsible for overseeing a customer service team and handling customer complaints. Client Details Our client is a well-established financial services provider that serves a large customer base across the UK. They are a medium-sized entity, known for their commitment to customer satisfaction and adherence to regulatory standards. Description Manage and resolve customer complaints in a timely and satisfactory manner. Lead a team of customer service representatives, fostering a supportive and efficient working environment. Ensure team adherence to regulatory standards and company procedures. Collaborate with other departments to streamline customer service processes. Prepare and analyse reports on complaints received and handled. Provide training and guidance to team members to enhance their customer service skills. Identify areas for improvement and implement strategies to enhance customer satisfaction. Participate in regular review meetings to discuss performance and progress. Profile A successful Complaints Handler should have: Prior experience in a customer service role within the financial services industry. Proven leadership skills, with the ability to manage a team effectively. Strong communication skills, with a focus on excellent customer service. Knowledge of the regulatory environment in financial services. Problem-solving skills, with the ability to handle customer complaints efficiently. Job Offer A competitive salary range of £28,000 - £32,000 per annum. A chance to work in the vibrant city of London. Opportunities for professional development within the financial services industry. A supportive and collaborative work environment. We encourage all qualified candidates who are eager to lead a customer service team and contribute to enhancing customer satisfaction to apply for this Complaints Handler role.