We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions.
Client Details
Our client is a leading player in the legal industry, boasting a large team of experts across multiple locations. Known for delivering high-quality services, the company has a stellar reputation for its commitment to client satisfaction and professional growth of its employees.
Description
- Handle and resolve customer complaints in a professional manner
- Document all interactions and follow-up actions for future reference
- Work collaboratively with the Legal Department to implement effective solutions
- Maintain regular contact with clients to ensure satisfaction
- Participate in team meetings and contribute to continuous improvement initiatives
- Adhere to all company policies and regulations
- Keep updated with industry trends and best practices
- Facilitate smooth communication between clients and the company
Profile
A successful Complaints Handler should have:
- Degree in Law or related field
- Experience of complaints handling, preferably in a law firm
- Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules
- Strong communication and interpersonal skills
- Proficiency in using customer service software and databases
- Problem-solving skills and the ability to handle pressure
- Excellent organisational skills and attention to detail
- A commitment to client satisfaction
Job Offer
- A competitive salary
- An opportunity to join a reputable company in the Professional Services industry
- A supportive work environment that values teamwork and professional growth
- A chance to work in a bustling location, conveniently located near amenities
If you are a team player and passionate about client satisfaction, this Complaints Handler role is a fantastic opportunity to grow your career. We encourage suitable candidates to apply today.