We are seeking a Complaints Coordinator responsible for the effective logging and investigation of complaints, ensuring alignment with policies and regulatory standards.
Core duties include:
- Managing complaint investigations and maintaining compliance.
- Collaborating with the Complaints and Quality Assurance Officer and Team Manager for a smooth process.
- Communicating with partners, customers, and internal teams for thorough investigations.
- Contributing to detailed reports for resolutions and responses.
- Identifying operational risks to the compliance team.
A strong grasp of policy, regulatory issues, and operational risk is required. You'll need excellent interpersonal communication, meticulous administrative skills, a methodical approach, and the ability to maintain relationships, all with a strong commitment to integrity and customer fairness.