As a Complaints Handler you will be responsible for supporting a busy Customer Service / call centre team and will take full ownership of customer complaints from start to resolution and anything in between
Dynamite recruitment is looking to recruit an experienced Complaints Handler to join an award-winning business in Portsmouth.
Red Recruitment is recruiting a Complaints Handler to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients.
This role is Monday - Friday on a temporary to permanent basis.
You will be joining the business during a period of fast growth, giving you lots of potential for opportunities and progression in the future.
The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.