Posted by Service Care Solutions - Housing • £13.93/hr
The Role: As a Customer Service Advisor, you will be responsible for handling customer and stakeholder enquiries related to housing repairs.
We are currently seeking a dedicated Customer Service Advisor to join our team for a one-year maternity cover position, with the potential for extension or a permanent opportunity.
You will ensure repair requests are raised, prioritised, and resolved in a timely manner.
Provide professional surveying services and project management, particularly those involving structural, dimensional and topographical surveys and design solutions, to the City Council's stock of dwellings, buildings and land managed by Landlord Services.
Ensure work carried out is of the highest quality and achieves value for money.
Plan, monitor and control all aspects of the programme, seeking best practice, ideas and innovation and ensuring they are applied to the project.