Customer Service Advisor - Temporary Role
Working Hours: Full Time, 40 hours per week, Monday to Friday between 08.30 - 17.00 (1 Saturday in every 4 week with time back during the week
Contract Type: Temporary
Are you passionate about delivering exceptional customer service? Are you skilled in resolving queries and providing general updates? Our client, a leading organisation in the Contact Centre sector, is seeking 5 Customer Service Advisors to join their dynamic team in Bristol.
As a Customer Service Advisor, you will play a vital role in ensuring that all customer queries and job bookings are processed and handled efficiently. You will be responsible for delivering exceptional service.
Key Responsibilities:
- Handle incoming calls, including new quotations, booking new jobs, resolving queries, and providing updates.
- Review and validate job bookings, ensuring parts are checked and authorised before the appointment date.
- Proactively contact customers to schedule appointments for those who have not selected a booking date.
- Complete and submit insurance authorisation requests.
- Respond to email correspondence promptly.
- Liaise with Branch Managers to keep them informed of any booking changes or amendments.
- Work closely with Branches to achieve targets.
- Maintain accurate and up-to-date job notes.
Key Requirements:
- Previous experience in a customer service role.
- Excellent communication and problem-solving skills.
- Strong attention to detail.
- Ability to work in a fast-paced environment.
- Proficient in using computer systems and software.
Why join our client's team?
- Friendly and supportive work environment.
- Opportunity to work with a market-leading organisation.
- Conveniently located office, just a 9-minute walk from Bristol Temple Meads train station.
- Nearby parking available within a 2-minute walking distance from the office.
- Competitive salary and benefits package.
If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we want to hear from you! Apply now to join our client's team as a Customer Service Advisor in Bristol.
Apply by submitting your CV or emailing
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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