Type of work: Hybrid, once probation period competed.
(3 days in the office, 2 days remote)
About the client
They are a multi award winning Financial Services firm specialising in Motor Finance Solutions with a client base ranging from consumers, corporates and high-net-worth customers.
They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.
They will be responsible for authorising payment plans and checking that these are maintained.
The post holder will work as part of a specialist team with responsibility for collecting service charges.
We are currently recruiting for a Collections Agent for a fantastic financial services organisation.
We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team.
Key Responsibilities
Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments.
To ensure our client's engagement aims are met through identifying coaching, training, and development needs of the Servicing staff.
Through the evaluation of performance, trend and root cause analysis, assurance feedback, and MI, drive bespoke group and 1-2-1 coaching or training sessions, both face to face and virtual, to optimise call handling, and deliver good customer outcomes.
A new role has been created within a long established Specialist Finance company in Essex.