A new role has been created within a long established Specialist Finance company in Essex.
To ensure our client's engagement aims are met through identifying coaching, training, and development needs of the Servicing staff.
Through the evaluation of performance, trend and root cause analysis, assurance feedback, and MI, drive bespoke group and 1-2-1 coaching or training sessions, both face to face and virtual, to optimise call handling, and deliver good customer outcomes.
Assist Servicing management to ensure processes, procedures are delivering the right outcomes and its customers and that all regulatory requirements are being adhered to.
Documenting clear and effective coaching plans to support staff and Team Leaders.
Working with Compliance and Servicing management to review and identify key trends and areas of improvement in line with overall business strategies.
The role offers hybrid working and a full range of benefits.