This company is looking for a Senior Mortgage Collection Agent to provide specialist financial support to customers experiencing financial difficulties regarding mortgage repayments and arrears situations.
The role requires managing a portfolio of complex and high-risk cases to provide a first-class level of service, fully supporting the needs of vulnerable customers and identifying and implementing appropriate solutions.
Acting as a genuine subject matter expert, the role holder will also be required to provide ongoing referral and coaching support to less experienced members of the Financial Support Team managing less complex portfolios.
The successful candidate will be responsible for managing a portfolio of clients, ensuring that payments are received on time and resolving any payment queries.
We are looking for someone who has at least 2/3 years' experience in credit control within a fast paced environment.
We are currently seeking an experienced Credit Controller to join our clients team based in Gillingham.
We are seeking an Accounts Assistant to join our clients Finance team.
Reporting to the Financial Controller, this role involves working closely with the accounts team and other internal departments to ensure the accuracy and integrity of financial data.
Day to day of the role
Review and verify the accuracy of descriptions for sales products.
You will be responsible for investigating and managing disrepair claims and claims against the Environmental Act.
You will be responsible for collating and analysing the information required in line with disrepair protocol and Environmental Act.
Excellent communication skills will be required as you will be required to effectively communicate with solicitors, colleagues across the business and other stakeholders.