We are seeking Collections Advisors to join our client, a leading utilities company that put the customer at the heart of all they do.
You will be providing exceptional support to customers experiencing account arrears.
This role is pivotal in understanding and addressing the needs of the customers, offering tailored solutions and guidance, including signposting to assistance programmes.
We are seeking Collections Advisors to join our client, a leading utilities company that put the customer at the heart of all they do.
You will be providing exceptional support to customers experiencing account arrears.
This role is pivotal in understanding and addressing the needs of the customers, offering tailored solutions and guidance, including signposting to assistance programmes.
To assist the department in collection of accounts that are between 1-90 days past due.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
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