This is an exciting opportunity for an ambitious candidate looking to start their career or looking for a change.
My client who are a successful Debt Recovery Agency are looking for an Customer Service Advisor to join their team - Previous experience in a collections environment would be an advantage but not essential as full training will be given.
Customer Service - Benefits Offered
- 28 days holiday
- Immediate start
- Weekly pay
- Full training provided
- Bonus offered - up to £6,000 per annum
- Lovely working environment
Customer Service - The Details
- Temp to perm
- £11.44ph - £12.00 DOE
- 9.00am - 5.00 pm Monday to Friday
Customer Service - Job Overview
As an Customer Service Advisor your duties will include;
- Manage a diary of accounts from a variety of clients.
- Contact debtors by the effective use of outbound telephone calls, letters, emails and SMS.
- Understand and respond to disputes, queries and/or complaints raised in order to achieve the best outcome for our clients.
- Act within industry's compliance and regulatory rules.
- Respond to debtor's and client's contact within agreed service standards.
- Negotiate payment plans or settlements in client's best interest.
- Liaise with clients professionally.
Customer Service - Skills & Experience Required
- Confident telephone manner & ability to build rapport with customers
- Previous experience working to some sort of target would is beneficial but not essential
- Performance driven, keen to learn and develop
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.