Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Daily Duties
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
The collections team carries out service charges collections and arrears escalation service within the leasehold services team.
To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery.
Job Purpose
To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service.
A customer account and collections agent is required to join our fast growing business that provides a fast and effective national and international debt recovery service to our clients.
You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence.
Guildways (a trading name of Lovetts) are looking for a focused individual, with high attention to detail, to assist in recovering debts owed to its client's.
Posted by E Personnel Recruitment • £30K/yr to £35K/yr
The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible to conduct Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.
HYBRID WORKING ONCE ONBOARDED/TRAINED
Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme plus Quarterly Commission.
The primary purpose of the Customer Collections Executive role within Guildways is to ensure the performance standards and the company's objectives are met to enhance revenues brought in by utilising their negotiation skills.
The Company
Guildways is a trading name of Lovetts Ltd and is looking for a focused individual with high attention to detail, to assist in recovering monies owed to its clients.
General
The company offers regular social events, a benefits package (including discounts at hundreds of high street stores) and a quarterly bonus scheme.
Posted by Lloyd Recruitment Services Ltd • £28K/yr to £33K/yr
We are looking for individuals to join our client based in the local area, where you will be the first point of contact for all enquiries relating to areas and debt management.
Showing empathy, understanding and being non-judgemental you will help put into place a suitable payment plan.
The focus of this role is to engage with each customer, using your listening skills to build a rapport and understand each element of their case.