Job Title: Customer Account and Debt Collections Agent
Location: Bramley House, The Guildway, Surrey, GU3 1LR
Salary: £20,000 - £24,000 per annum depending on experience + Quarterly bonus
Job Type: Full Time, Permanent, Office Based, Monday to Friday.
A customer account and collections agent is required to join our fast growing business that provides a fast and effective national and international debt recovery service to our clients.
Guildways (a trading name of Lovetts) are looking for a focused individual, with high attention to detail, to assist in recovering debts owed to its client's. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence.
The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls. The role will also require the successful candidate to keep clients regularly updated as to the status of their case.
Key Objectives:
- Assisting in increasing clients' recoveries year on year.
- Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services.
Responsibilities:
- Managing collections activity to ensure timely payments
- Managing defaults on payment plans
- Maintain accurate customer account records and processing payments
- Chasing payment by telephone and written correspondence, whilst maintaining compliance with GDPR
About you:
Key skills:
- Good written and oral communication skills
- Telephone skills
- IT and Math literate
- Negotiation skills
- Accurate record keeping
- Recording contemporaneous notes
- Target driven
- Ability to handle large workloads and high volumes of cases.
- Problem solving skills
- Team worker
- Ability to organise and prioritise work
Benefits:
- Quarterly bonus
- Regular staff events
- Employee benefit programme including retail discounts.
- Ongoing training
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support, Credit Controller, Credit Control Assistant, Payment Collections, may also be considered for this role.