Job Title: Collections Officer
Contract Type: 6 Month Fixed Term
Location: Hybrid. Office is based in North Hertfordshire
Salary: On Application
Hours: Monday-Friday 9am-5pm
Benefits:
- 15% Contributory Pension (10% Employer, 5% Employee)
- 26 days holiday plus bank holidays, which increases with service
- Discretionary Bonus Scheme
- Dental Cover
- Health Assessments
- A day off for your birthday
- Generous maternity and paternity benefits
- Paid Carers leave
- Charity Day
- Employee Assistance Programme
- Cycle2work Scheme
- Benefits Hub; large selection of employee discounts, rewards and perks acrossa number of brands, restaurants, holidays and "away"days.
About our client and the role of Collections Officer
Our client is a fast-growing Challenger Bank in a high growth phase. They have an exciting opportunity for an experienced Collections Officer to support the existing Collections Team with managing the portfolio. This role is a 6-month fixed term contract.
Responsibilities for the role of Collections Officer
- Provide a best-in-class customer service to promote the Banks business and minimise customer complaints and expressions of dissatisfaction.
- Understand the needs of the Bank and its customers to retain business where possible by offering solutions.
- Undertake testing of the customers financial covenants by sourcing up to date customer information, highlighting any deficiencies and following the process to deal with a breach of those covenants.
- Understand the risks posed to the Bank by customers with repeat arrears and how early action can prevent losses to the Bank.
- Understand the Collections process and how losses are minimised in a recovery situation.
- Assisting with any reporting requirements which may include regulatory, daily, monthly, and quarterly reporting.
- Ensure that there is effective maintenance of the Banks customer records on appropriate systems.
- Ensure that vulnerable lending customers are identified and managed sympathetically and in line with process, ensuring that logs are accurately maintained.
- Ensure that any customer enquiries are responded within agreed timescales and that all responses are transparent and clear.
- Ensuring that there are no breaches of customer GDPR data by effective customer identification.
- Adhere to customer conduct and TCF values are adhered to at all times.
- Help ensure that appropriate control frameworks are adhered to.
Experience and skills required for the role of Collections Officer
- Must have experience within collections or arrears
- Experience in financial services products. Experience in real estate loans is advantageous.
- Understanding and expertise in treating customers fairly and dealing with vulnerable customers
- Experience in dealing with Solicitors and Insolvency Practitioners
- Strong interpersonal and communication skills
- Ability to multitask, be organised and meet deadlines
- Strong attention to detail
- Able to demonstrate initiative
- Driven
For more information regarding the role of Collections Officer please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.