The post holder will work as part of a specialist team with responsibility for collecting service charges.
They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.
They will be responsible for authorising payment plans and checking that these are maintained.
Michelle Denny Recruitment are seeking a Collections Administrator for a well-established local company with a national presence.
Salary is £23,750pa and your working hours would be 9am - 5:30pm and 10:30am - 6pm Monday to Friday.
What is the role all about
As a Collections Administrator, you will be responsible for liaising with clients to collect outstanding payments, managing overdue accounts, and maintaining excellent client relationships.
To assist the department in collection of accounts that are between 1-90 days past due.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
The post holder will work as part of a specialist team with responsibility for collecting service charges.
They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.
As a Collections Executive you will be responsible to manage a case load of end-to-end collections, ensuring timely and effective resolution of outstanding balances.
Conduct daily phone calls and send emails to customers, following up on payment commitments and resolving queries.
General
Exciting opportunity to join an asset finance specialist based in London, the successful candidate would be joining a great team on a hybrid basis working for a dynamic, growing company.