Job Title: Collections Officer
Location: Rotherham
Salary: Up to £26,500
Hours: 37.5 hour week. Working between the hours of 8.30 am and 7 pm on a rota basis
Benefits:
- Great culture with a family-run business operating in the financial services industry for almost 50 years
- Scottish Widows Pension Scheme
- Westfield Health Cover - optional contribution
- PAM assist - Occupational Health and Employee Assistance programme
- 22 days holiday plus bank holidays
- Attendance Bonus
- Monthly incentive scheme along with regular outings, breakfasts and lunches
About our Client:
Our client is a family-run brokerage established nearly 50 years ago. This company has received an award recognising their outstanding service to customers and has earned a 4.9/5-star rating from clients. Employing around 150 people, some of whom have been with the company for over two decades, this demonstrates the strong commitment to their team. Staff benefits include daily breakfast and lunch, as well as various social events. They also provide the opportunity for employees to study for the CeMap qualification with comprehensive support.
Not only does our client support their team but they also support their community by donating gifts to local children at Christmas.
About the Role:
You will be responsible for contacting customers in arrears or experiencing financial difficulties with the repayment terms of their secured loans. Contacting existing customers to establish and quantify the reasons for the arrears, you will also agree to any revised terms where applicable.
Responsibilities:
- To contact customers who have missed repayments either by telephone, e-mail or letter, identify reasons why payments have been missed and discuss and negotiate a repayment plan.
- Discuss income and expenditure with customers as part of an ongoing payment plan.
- Monitor existing arrangements with customers to ensure agreements are being maintained and reviewed regularly.
- Build strong relationships with customers, be able to identify and deal with vulnerability and gain an understanding of their current circumstances.
- Provide management with update reports on cases and any other information.
- To adhere to set guidelines from the FCA regarding treating customers fairly when in arrears.
- To liaise with various outside agencies to obtain the best outcome for the customer.
- Negotiate with customers for re-scheduling of their existing borrowing dealing with all processing and documentation.
- To be prepared to cover for colleagues when absent through holidays or sickness.
Experience required:
- Excellent customer service skills.
- The ability to empathise with customers whilst maintaining a professional approach to customers and their circumstances.
- Ability to work and meet expectations, working in conjunction with individual and team targets.
- Excellent team player, incorporating organisation and processing skills.
- Knowledge of Microsoft Word/Excel packages with the ability to develop skills in this area.
- Experience in working within a collections department
Trusting Stellar Select:
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For more information regarding the role of Collections Officer please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC