Due to growth our client is looking to add a Collections Account Manager to their team, working closely with an experienced team of Account Managers where you will be required to liaise and work with customers who have outstanding balances on their accounts, working with them to take the steps required to amend any missed or outstanding payments, ensuring a high level of account management and customer service is maintained at all times.
Our client, a leading business in the Financial Services industry is seeking a Collections Account Manager to join them on a full-time, permanent basis.
The ideal candidate will have a minimum of 1 years' experience in either customer service or collections / debt recovery, and will be required to have access to their own vehicle due to the location of the office.
Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30 years.
They have recently won several awards and offer a forward thinking culture to their 600 employees.
Robert Walters Group: Part-Qualified Finance Division - Collections Manager - Up to £45,000 per annum
Experience: The candidate for this position must have experience of setting up a collections department from scratch including full systems and processes
An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency.
The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators.
In addition to effectively managing the team's workloads and targets, providing operational support, direction and coaching.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Company Overview: Our client, are a reputable collections agency regulated by the Financial Conduct Authority (FCA), dedicated to helping clients manage and recover outstanding debts while adhering to strict regulatory guidelines.