The Progress Coach's role is to support students within the ISC, both online and face-to-face.
The post holder will assist in delivering a reception service, responding to routine student enquiries, and become a skilled user of our internal student records system.
The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide excellent student experience: This will require excellent people skills and a good level of administrative ability.
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024
Who are we
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:.
Join a dynamic and customer-focused team with a prestigious organisation as a Customer Service Advisor in the Splott area of Cardiff.
We are looking for team members to support a busy office, delivering exceptional service to valued customers and supporting with administration.
As a Customer Service Advisor, you will play a vital role in providing prompt and accurate support to customers via phone and email, ensuring their needs are met and their questions are answered.